Shipping times and costs
Shipping and Delivery
The cost of shipping is:
- Shipments less than € 100 for Italy = € 6
- Free shipping on purchases over € 100 only in Italy
- International shipping out of Europe = 35 euros
- International Shipping in Europe = 15 euros
to be considered valid for the shipment of a single item with a return of 2/3 working days from the day of departure.
To ensure rapid delivery, the Orfatti Shop relies on the best express couriers selected depending on the destination. The shipping cost will be in the cart and will be added to the order total during the purchase process and you will be charged at the time of payment.
Nothing will therefore be due to the courier upon delivery.
Orders are processed from 8.00 to 16.30 from Monday to Friday. Orders placed after 16.00 on Friday will be processed the following Monday. Orders for available products will be processed within 10 working days from receipt of payment. All the stages of the procedure and the status of your order will be visible in your personal account. To examine and verify information relating to an order, please log in to your account and click on the "My orders" page. Then click on the order number to view the details.
Returns and refunds
Right of return
The Customer has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within ten (10) working days from the day of receipt of the products purchased on orfattioultet.com To withdraw from the contract the Customer must use the procedure indicated below:
1. Communicate via e-mail that you intend to return the goods to the address firstname.lastname@example.org specifying the order number and the items you intend to return;
2. the products must not have been used, worn, washed or damaged;
3. the identification tag must be attached to the products;
4. the products must be returned intact and not used in their original packaging;
5. Confezioni Orfatti Srl reserves the right not to accept damaged and / or used items;
6. returned products must be delivered to the courier within 10 working days from the date of receipt. The cost of returning the product (s) to our warehouse, whether by courier or postal service, is the sole responsibility of the customer. The Seller will not be held responsible in the event of loss of returned products, shipments to incorrect addresses or delays in the delivery of returned products, it being understood that the customer assumes all risk of such shipment.